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Shipping Policy

Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that transit times for the delivery method you select do not include order processing time.

Domestic Shipping Rates and Estimates

We offer $5.17 flat rate shipping to the US 

Shipping Option

Estimated delivery time


Standard Shipping

5 to 9 business days


Express Shipping 2 to 5 business days $11.99

International Shipping

We offer international shipping to most countries.

The following countries are not currently accepting international mail. All orders for these countries will be held until the restrictions allow us to ship there again.

Country ISO-CODE-2
Angola AO
Botswana BW
Brunei BN
Central African Republic CF
Chad TD
Cuba CU
Eritrea ER
Eswatini SZ
French Guiana GF
Guadeloupe GP
Iran IR
Iraq IQ
Laos LA
Lesotho  LS
Liberia  LR
Libya LY
Martinique MQ
Mauritius MU
North Korea KP
Réunion RE
Saint Pierre and Miquelon PM
Seychelles SC
South Sudan SS
Sudan SD
Syria SY
Tajikistan TJ
Timor-Leste TL
Yemen  YE


Due to embargoes and US sanctions, the following countries are more permanently unavailable to ship to:

North Korea KP 01/01/2020
Cuba CU 01/01/2020
Iran IR 01/01/2020
Sudan SD 01/01/2020
Syria SY 01/01/2020


Shipping charges for your order will be calculated and displayed at checkout. 


Estimated delivery time



4 to 10 business days


Western Europe

5 to 15 business days


Australia/New Zealand

5 to 15 business days


Rest of the World

5 to 20 business days


Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. LenaShines is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

You can also directly check your order status from the order tracking page.

Refunds, returns, and exchanges

We accept returns up to 60 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at

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